Frequently asked questions
from our support
Are the perfumes on Perfumes Fragrance original?
Yes, all perfumes sold on Perfumes Fragrance are 100 percent original and authentic. We only source our fragrances from trusted and verified suppliers. We do not sell fake, replica, or counterfeit perfumes.
Do you sell used or tester perfumes?
No, we do not sell used perfumes. All products are brand new, unused, and sealed in original packaging unless clearly stated otherwise on the product page.
Why does the perfume box look different from the website image?
Perfume brands occasionally update packaging or release region-specific boxes. The packaging may vary slightly, but the fragrance inside remains original and unchanged.
How long does shipping take in Canada?
Orders are usually processed within one to two business days. Delivery within Canada typically takes three to seven business days, depending on your location.
Do you offer international shipping?
Currently, we mainly ship within Canada. If you are located outside Canada, please contact us before placing your order to confirm availability.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to check the delivery status of your order at any time.
What payment methods do you accept?
We accept secure online payments through Shopify’s trusted payment gateways. Available options are displayed clearly during checkout.
Can I cancel or change my order after placing it?
If your order has not yet been shipped, please contact us as soon as possible. Once an order is shipped, it cannot be canceled or modified.
What is your return and refund policy?
Returns are accepted only for damaged, defective, or incorrect items. The issue must be reported within 48 hours of delivery. Refunds are issued to the original payment method after approval.
How long does a refund take to process?
Refunds usually take five to ten business days to appear in your account. Processing time may vary depending on your bank or payment provider.
What should I do if my order arrives damaged?
If your perfume arrives damaged, contact us immediately with your order number and clear photos of the product and packaging. Our support team will assist you promptly.
Why does my perfume smell different at first?
Temperature changes during shipping can temporarily affect fragrance notes. Allow the perfume to rest for 24 to 48 hours at room temperature for the scent to fully settle.
How do I choose the right perfume?
Each product page includes fragrance notes, scent type, and suitability details. If you need help choosing a perfume, our support team can recommend one based on your preferences.
Do you offer discounts or promotions?
Yes, we regularly offer seasonal sales and special discounts. Follow us on social media or subscribe to our updates to stay informed about new offers.
How can I contact customer support?
You can contact us through our website contact form or email. We aim to respond within 24 business hours.
Can I leave a review on your website?
Yes, customer reviews are always welcome. Your honest feedback helps other shoppers and allows us to improve our service.